Conference Refund Policy

This page details our cancellation and refund policy, and provides instructions on what to do if you will be unable to attend all or part of this event.

All Payments Are Non-Refundable; However, You Do Have Options

Because you are taking a seat out of our inventory, we do NOT give REFUNDS on deposits or balance payments for this conference or masterclasses held after the conference. Your deposit and balance payments are final.

However, below we outline what to do if you will not be able to attend this event.

1. As soon as you realize you will not be able to attend, email us at: info@thepmuconference.com. In your email, make sure to include your first and last name, and the email address you used when you registered for the conference. This information will make it easier for us to lookup your reservation.
2. If you notify us at least 30 days before the start of the event, we will do our best to sell your ticket. If we find someone to purchase your ticket, we will refund your deposit and any balance payments you've made.
3. If you give us less than 30 days notice, we will not refund your deposit or balance. However, you can apply your balance to any of our future conferences or masterclasses.
4. You can transfer your ticket to another attendee, to take your place, at no extra fee. However, you MUST email us at LEAST 15 days in advance at: info@thepmuconference.com, so that we have time to print accurate certificates, badges, and other conference items that need attendee names.
   1. Please provide your replacement attendee with your original registration information, so she can communicate with us and so that she can receive our messages.
   2. If you have requested special items that required a deposit (for example, masterclasses), these items will be available to the artist you transfer your ticket to.

While you may receive one or more telephone calls to confirm your attendance or provide a friendly reminder, these calls may be placed on our behalf by a third-party, and cannot accept cancellations.

The only way to cancel a registration is by contacting us in writing using the email address or contact form listed above.

Special Request Deposits

Deposits for special requests, like special meals, are non-refundable. However, as stated above, you can transfer them to another attendee, as long as you do so at least 15 days before the event.

Denial of Admission

We reserve the right to deny admission to any event attendee we believe does not meet the qualifications to attend and/or provided fraudulent information during registration.

You may be asked to leave the event if you exhibit unruly or disruptive behavior, or any behavior that repeatedly makes it difficult for fellow attendees to enjoy the event. There will be no refunds to anyone in these circumstances.

Questions about Our Cancellation and Refund Policies

If you have questions about our cancellation or refund policies, please email us at info@thepmuconference.com. We will be happy to answer your questions.